• ITIL® Release, Control & Validation (RCV) e-Learning - 6 Months Access

ITIL Release, Control & Validation (RCV) is one of four courses that form the ITIL® Intermediate Capability stream and builds on the knowledge you gained in your ITIL® Foundation course. It takes a detailed look at some of the processes described in the Service Transition and Service Operation books. This course will help you gain competence in the aspects of service management that relates to RCV, including:

 

·        A detailed understanding of the RCV processes: change management, service validation and testing, service asset and configuration management, knowledge management, change evaluation, and request fulfillment

·        The principles of service transition

·        How RCV supports and interacts with other service life-cycle activities

·        How to measure RCV

·        RCV roles and responsibilities

 

 

Language
English
Duration
31 Hours and 30 Minutes, Self-Paced
Accrediting Organization
AXELOS (awarded by Exin)
Certification Assessment
Exam Required (exam voucher included)
Description
ITIL Intermediate: Release, Control and Validation (RCV) RCV Practices in Support of the Service Management Lifecycle RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management lifecycle.
Course Overview The ITIL Release, Control and Validation qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focuses on the practical application of RCV practices in order to enable change, service asset and configuration, release and deployment and knowledge management, request fulfilment and service validation and testing. There are 2 objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both.
Who Should Take This Course This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Release, Control and Validation at management level. It will also benefit but is not restricted to Release Manager, Security Administrators, IT Operations Managers, Database Administrators and Security Managers who wish to understand how to apply RCV practices in support of the service management lifecycle.
Accreditation This course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Release, Control and Validation Certificate in IT Service Management.
Examination This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the exam. The exam is closed book - you cannot make use of any resources or materials during the exam. There are a maximum of 40 potential marks in this exam; to pass you must get at least 28 out of 40 marks correct (70%).

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ITIL® Release, Control & Validation (RCV) e-Learning - 6 Months Access

  • Product Code: ITIL Release, Control & Validation (RCV) e-Learning
  • Availability: In Stock
  • $670.00