• ITIL® Planning, Protection & Optimization (PPO) e-Learning - 6 Months Access

PPO is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this. It takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process.

With this course, you'll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

Detailed Lesson Plan                                                        

Module 1: Introduction to Planning, Protection and Optimization
Module 2: Capacity Management
Module 3: Availability Management
Module 4: IT Service Continuity Management
Module 5: Information Security Management
Module 6: Demand Management
Module 7: Plannine, Protection and Optimization Roles and Responsibilities
Module 8: Technology and Implementation Considerations
Module 9: Exam Preparation              

30 Hours, Self-Paced
Accrediting Organization
AXELOS (awarded by Exin)
Certification Assessment
Exam Required (exam voucher included)
ITIL Intermediate: Planning, Protection and Optimization (PPO) The ITIL Planning, Protection and Optimization qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management. This is an accredited, interactive e-Learning course for students who wish to become certified in ITIL Planning, Protection and Optimization. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams. There are two objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both. • The course contains a number of videos, with a voiceover commentary. • You may stop and start the course whenever you like. • Do not try and cover too much material at once; a benefit of e-Learning is that you can take your time. • Use the quizzes to check that you have understood the previous session. Where you have answered incorrectly, read the guidance, and then review that topic again. • Use the exercises to further consolidate your learning. Remember, this course is not just about passing an exam; it is to give you an awareness of the importance of IT Service Management in real-life. • The Case Study slides show you how the framework might be used in a fictional organization. • Remember you can ask the tutor at any time, and will receive an email reply within 24 hours.
Course Overview When you log in to the course you will have access to the following learning materials. A series of interactive tutorials that cover the following topics: • Introduction to Planning, Protection and Optimization • Capacity Management • Availability Management • IT Service Continuity Management • Information Security Management • Demand Management • PPO Roles and Responsibilities • Technology and Implementation Considerations • Exam Preparation Every module ends with a number of multiple choice quiz questions. These match, as far as is possible, the format of the official exam, and are intended to be equally challenging. By having these quiz sessions after each module, you will gain confidence that you are meeting the learning objectives of this qualification. Additionally, the course contains the following: • Exercises in a downloadable exercise booklet, to further consolidate your learning. • Suggested answers to the exercises in a downloadable booklet. • A downloadable copy of the official Acronyms document. • A downloadable copy of the official Glossary which is also available online throughout the course. • Two official Mock exams, with answers • A number of additional downloadable resources which concentrate on a key concept or process.
Who Should Take This Course This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Planning, Protection and Optimization at management level. I will also benefit operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities. It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.
Accreditation This course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Release, Control and Validation Certificate in IT Service Management.
Examination Upon completing this course you should be able to prepare for the ITIL Planning, Protection and Optimization Exam. This can be taken online at a place and time that suits you, using EXIN Anywhere. Exin Anywhere is a service that allows you to take your certification exam online (virtually) from your own PC or laptop.

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ITIL® Planning, Protection & Optimization (PPO) e-Learning - 6 Months Access

  • Product Code: ITIL Planning, Protection & Optimization (PPO)
  • Availability: In Stock
  • $670.00