ITIL Service Design is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification. The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.
This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.
Our course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for an ITIL® Service Design (SD) qualification in IT Service Management.
|20 Hours, Self-Paced|
|AXELOS (awarded by Exin)|
|Exam Required (exam voucher included)|
|Course Overview||The ITIL Service Design qualification is one of five ITIL Service Lifecycle Courses and will provide you with guidance that focusses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme. This is an accredited, interactive e-learning course for students who wish to become certified in ITIL Service Design. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams.|
|Who Should Take This Course||This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Service Design at management level, but not specific details about each of the supporting processes. It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.|
|Accreditation||This course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Strategy Certificate in IT Service Management.|
|Examination||This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the exam. The exam is closed book - you cannot make use of any resources or materials during the exam. There are a maximum of 40 potential marks in this exam; to pass you must get at least 28 out of 40 marks correct (70%).|
ITIL® Service Design (SD) e-Learning - 6 Months Access
- Product Code: ITIL® Service Design (SD) e-Learning
- Availability: In Stock